Returns & Exchanges

At Josephine by Valerie, we want you to be completely enamored with your purchase. If you are not satisfied, we accept returns and exchanges on unworn, tagged items within 30 days of delivery.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Package Your Items

Carefully place the items in their original packaging, ensuring all designer tags and hygiene seals remain intact and attached.

3

Affix the Shipping Label

Print the prepaid shipping label provided via email and secure it to the outside of your package before dropping it off at any authorized carrier location.

4

Receive Your Refund

Once our atelier inspects your return, a refund will be issued to your original payment method within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing